Enterprise Customer Success Manager
MentorcliQ
Sales & Business Development, Customer Service
United States
USD 65k-85k / year
Why MentorcliQ
MentorcliQ is looking for an Enterprise Customer Success Manager to be the primary advocate for champions and program administrators. Your goal is to ensure customers are maximizing the value of MentorcliQ’s software by supporting administrators in managing successful mentoring programs that span across career, skill, and community initiatives in the workplace, and delivering an extraordinary experience for every customer contact. In this role, you will have a direct impact on ensuring quick adoption, maximizing program utilization, and ensuring customer satisfaction, which will ultimately fuel customer renewal & growth.
What You’ll Do
- Work with multiple customers across your portfolio of accounts, executing customer success plans to drive product adoption, expansion and long-term customer retention
- Guide customers through the onboarding process by identifying key performance indicators, building relationships and configuring MentorcliQ’s SaaS solutions to set our customers up for success
- Monitor program health and utilization, and coach customer admins on how to maximize the value of their mentoring programs and other functionality available to them on the platform
- Gain a deep understanding of our offering and act as an advocate and advisor in sharing product best practices with our clients to help them realize their goals and overcome challenges
- Collaborate with the Account Manager to identify and/or develop upsell opportunities
Who You Are
The ideal Customer Success Manager is someone who exemplifies MentorcliQ’s values and brings their Fun, Helpful, Ambitious and Thoughtful nature to work every day and in every customer interaction. You’ll also bring:
- At least 3 years of mid-market/enterprise SaaS software implementation or an equivalent history of increasing customer satisfaction, adoption and retention
- Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times
- Strong ability to identify strategic goals and execute on plans to achieve those goals
- Previous experience building strong relationships with external and internal customers at varying levels within an organization - you help others achieve business results and have fun doing it
- Highly diligent with strong attention to detail
- Sound process improvement aptitude and judgment
- Ability to summarize complex issues concisely and adapt to different conversations clearly through both excellent oral and written communication
- Experience in the Mentoring/Coaching, Learning and Development, or Talent Development space is a plus
- Familiarity with Google Suite, Salesforce and Gainsight is a plus
What’s In It for You?
- Base Compensation: $65k-$85k
- Variable compensation and company bonus opportunities
- Health, dental, and vision plans
- 12 paid company holidays, generous vacation time, and sick/mental health days
- 8 weeks of paid parental leave
- 401(k) with company match
- Short-term and long-term disability
- Life insurance
- Employee charitable donation matching
- Innovative, inclusive, and inspiring people
- A global team with the flexibility to work remotely
- Beautiful home office in downtown Columbus
