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Job Summary:

This position reports to the Accounting Manager but will work closely with the Accounting and Sales departments. This position is responsible for supporting the company’s cash-flow cycle through accurate and timely billing, payment application, and customer account maintenance. The individual must be organized, self-driven, and comfortable working in a fast-paced environment with minimal supervision. Strong communication skills are essential for interacting with internal teams and customers regarding payment status and account discrepancies.

The ideal candidate shows a commitment to meeting deadlines, improving accuracy, building confidence in their role, accepting constructive feedback, and maintaining a high level of professionalism while ensuring that accounts receivable processes support the company’s financial objectives.

Duties/Responsibilities:

• Monitor the AR phone line and department email inbox, ensuring timely and professional responses to customer inquiries.
• Communicates with customers about billing discrepancies and solves miscommunication issues.
• Securely receives customer payments and accurately applies them to open invoices.
• Send monthly customer statements and other monthly statements highlighting specific delinquent items.
• Follow-up with customers that have issues paying or receiving invoices and facilitate solutions.
• Communicate with the Sales department about delinquent customers.
• Facilitate new customer on boarding with Sales department as needed.
• Update monthly Excel reports and maintain consistent presentation of information.
• Maintain documentation and records to support audit readiness and internal reviews.
• Support ad-hoc requests as needed, including Customer analysis, data gathering, and assisting with special projects to support the Accounting/Finance functions.

Required Skills/Abilities:

• Excellent attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Exceptional sales and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize daily tasks and meet critical deadlines.
• Ability and willingness to learn.
• Aptitude to function well in a high-paced and at times stressful environment.
• Participate effectively on diverse and high performing teams, is open to new ideas.
• Demonstrates willingness to take on job duties not originally assigned to help the whole.
• Highest level of honesty and integrity.
• Proficient with Microsoft Office Suite.
• Microsoft Dynamics GL experience a plus.

Education and Experience:

• High school diploma or equivalent.
• Previous AR experience a plus.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

The application window for this position is anticipated to be open at least 25 days