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Clarivoy is a marketing technology company, focused in the automotive industry, that delivers unified, unbiased intelligence to advertisers and agencies. We leverage customer data so that they can know their consumers better, do more with their marketing, and generate more sales.

• Clarivoy thrives on the curiosity and unconventional thinking of its people and is driven by a relentlessness to solve new and challenging problems
• We try not to take ourselves too seriously, staying open to new ideas – agile to the core
• We value: people first, clarity, agility, honesty and integrity
  

The Enterprise CSM is a new senior position on our Customer Success team, created to serve our most strategic and complex accounts. This is the top of our CSM career ladder — above CSM and Senior CSM — and it is purpose-built for someone who can own a smaller, higher-stakes book of dealer groups, OEM-adjacent accounts, and enterprise agency relationships where the work is more consultative, the stakeholders are more senior, and the revenue at stake is meaningful.

You will be the primary strategic partner for these customers — not a ticket-taker. You will own retention, expansion, and the executive relationship, and you will work cross-functionally with Sales, Product, and Engineering to shape what we build next.

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• Own the strategic relationship
  • Serve as the senior point of contact for a portfolio of enterprise accounts, building trusted relationships with VP- and C-level decision makers.
  • Run executive business reviews that translate Clarivoy data into clear commercial recommendations — not dashboard walkthroughs.
  • Maintain deep expertise on automotive marketing, measurement, and the competitive landscape so customers see you as a category expert, not just a vendor.
• Drive retention and growth
  • Own renewals and the account-level growth plan for each customer, partnering with Sales on a joint strategy for expansion.
  • Identify and close upsell and product-extension opportunities; earn commission on the revenue you grow.
  • Surface churn risk early, build a remediation plan, and pull in the right internal resources to protect the account.
• Lead cross-functionally
  • Work with internal teams to balance, meet, and exceed customer expectations.
  • Oversee onboarding and ongoing data operations for your accounts — you are accountable for the customer’s outcome, even when execution is shared.
  • Partner with Product and Engineering on enhancement requests; translate what you hear into prioritized, well-framed asks.
• Be the best user of our products
  • Maintain a deep working knowledge of the Clarivoy platform and speak fluently about the features most relevant to each customer’s business.
  • Develop customer stories, case studies, and references that Sales and Marketing can use.
  • Teach best practices in analysis and insights — both to customers and to the rest of the Customer Success team.
• Achieve operational excellence
  • Act as the voice of the enterprise customer internally.
  • Improve the processes, playbooks, and systems that the rest of the CS team relies on — at this level, you raise the floor for everyone.