High-tech, high-growth companies are hiring!

Clarivoy is a marketing technology company, focused in the automotive industry, that delivers unified, unbiased intelligence to advertisers and agencies. We leverage customer data so that they can know their consumers better, do more with their marketing, and generate more sales.

• Clarivoy thrives on the curiosity and unconventional thinking of its people and is driven by a relentlessness to solve new and challenging problems
• We try not to take ourselves too seriously, staying open to new ideas – agile to the core
• We value: people first, clarity, agility, honesty and integrity
  

We are looking for a mid-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital and traditional marketing and advertising as well as their experience in the retail automotive industry.

Customer Support & Issue Resolution

• Serve as a primary point of contact for inbound customer support inquiries via ticketing system, email, and/or chat.
• Troubleshoot platform issues, configuration questions, and data discrepancies, escalating complex cases as appropriate.
• Ensure timely resolution of support tickets in alignment with defined SLAs.
• Clearly document issues, resolutions, and workarounds in internal systems and knowledge bases.

Customer Success Enablement

• Partner closely with Customer Success Managers (CSMs) to support customers onboarding, adoption, and retention efforts.
• Assist customers with product usage questions, best practices, and light training needs.
• Proactively identify trends or recurring issues that may impact customer satisfaction or retention.

Data & Operational Support

• Analyze customer usage data to help identify risk indicators, adoption gaps or support opportunities.
• Support reporting and dashboarding needs related to support volume, resolution times, and customer health.
• Maintain accurate customer records across CRM, support, and product systems.

Cross-Functional Collaboration

• Collaborate with Product, Engineering, and QA teams to report bugs, validate fixes, and communicate customer impact.
• Contribute customer feedback and insights to product roadmap discussions.
• Support internal process improvements to increase efficiency and customer experience quality.

Process & Knowledge Management

• Create and maintain internal and external documentation, FAQs, and help articles.
• Recommend and help implement improvements to support workflows and tooling.
• Ensure consistent, high-quality customer communication aligned with company standards.