Senior IT Systems Support Engineer



IT, Customer Service
Apex, NC, USA
Posted on Saturday, May 6, 2023

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

This position is part of Novanta’s Corporate and Shared Services global teams. Novanta’s Corporate and Shared Services teams play an important role in executing the company’s strategic mission and operations. Included in Corporate and Shared Services are the business functions including Finance, Accounting, Human Resources, Information Technology, Legal, Compliance, Corporate Development and Corporate Marketing. The Corporate and Shared Services teams work closely with all Novanta business units to support operating initiatives contributing to the organization’s financial success.

Job Summary

The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for end users. The users are both local, as well as remote. This role will be the main escalation point for all end user computing needs. This is a hands-on role that requires supporting the Infrastructure team as well as direct interaction with a diverse user base.

Primary Responsibilities

  • Primary escalation point for all client hardware and software related needs
  • Support client related operational tasks
  • New client hardware imaging and deployments
  • Application deployments and upgrades
  • Windows 10/11 operating system support
  • Business productivity and manufacturing application support
  • Site level Active Directory object management
  • User, group and computer object management
  • Support of Office 365 / Exchange Online related tasks
  • Support of remote users
  • Basic Windows server support

Required Experience & Education

  • A minimum of 8+ years hands on experience
  • Bachelor’s degree in Business, IT or related field preferred
  • Technical Requirements
  • Extensive experience working with MS Office & Office 365
  • Experience working with Active Directory
  • Experience with Help Desk software
  • Experience working with client imaging and software deployment products
  • Experience working in an IT environment that leverages both external and internal resources.
  • Prior experience with the following is a plus: basic understanding of networking technologies. Experience with InTune/Mobile BYOD administration. Familiarity with Azure in a hybrid environment. Supporting an Engineering organization running SolidWorks. Experience in a manufacturing environment. Experience using SQL Server.

Physical Requirements: Lifting of PC and IT Equipment

Travel Requirements: Up to 10% Travel


Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.