Customer Success Associate
This position is reponsible for cultivating and maintaining strong relationships with all our customers along with monitoring their experience to ensure everybody is satisfied as best as possible. This role entails also that you have a very good understanding of the product, how it works and how it helps our customers.The candidate will report to our VP Growth / Indirect Report: Sales Account Manager.
· Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
· Work with customers to ensure they are leveraging the product efficively to its full capability and finding value in our services
· Become an expert on the product and continually educate all customers on the use features and benefits of our products
· Work closely with product managers and sales account managers to ensure an exceptional customer experience and take care of any issues
· Assist in creating training courses and educational materials for customers
· Review customer complaints & concers and then seek to solve the issue and improve the customer experience
Skills and Competencies:
· BS/BA in Communications, Marketing, HR, Business; some experience in customer facing role would be preferred
· Posess strong phone, written and verbal communication skills along with excellent presentation skills
· Confident, high-energy, self motivated and true-team player
· Well organized, with a high attention to detail & ability to prioritize
· Excellent multitasking and project management skills
· BS/ BA or advanced Degree in Communications and Marketing
Approximate Time Commitment:
· 50% time is spent working with customers onboarding/training/issues/etc.
· 30% time spent working with PM’s & SAM’s to ensure that the product is in alignment with customer concerns & needs
· 10% time is creating and working with marketing team to create documentation/materials for all parts of the customer experience
· 10% time spent on improving overall company branding by working with HR, and Global team
Email resumes to Sahil Shah at email@example.com.