Senior Solutions Engineer
Cape Analytics
WITHIN 1 MONTH, YOU’LL
- Analyze current technologies used within CAPE and CAPE clients, including Policy Administration Systems, and develop steps and processes to improve their effectiveness and value delivered
- Provide on-going user support via in-person, email, virtual/webinar and telephonic client interactions
- Establish a superior client experience within the CAPE product ecosystem through user testing and Product team interactions
- Establish a rapport with existing team members, and contribute to a vision for improving the Solutions Engineering team and processes
WITHIN 3 MONTHS, YOU’LL
- Drive prospect and client discussions regarding the value and implementation ease of CAPE solutions for insurance carrier and real estate use cases
- Grow usage and enable client success through product education, new feature introduction, account review, escalated support needs, or other interface opportunities
- Work with internal teams to develop training, on-boarding, support, and other related programs to support Client Success initiatives
WITHIN 6 MONTHS, YOU’LL
- Develop, implement, and execute training and on-boarding programs to ensure fully enabled clients (renewals, paid trials, POCs and special projects)
- Proactively provide client and product feedback to other parts of CAPE organization (e.g. Product, Marketing, and Sales), specifically, issues related to product performance and product development as well as any competitive feedback received from the market
THE SKILL SET
- 5+ years sales engineering, client success, account management, client training or equivalent experience, preferably with SaaS or data-driven product company
- Proven success driving technology adoption, usage, and client engagement. Must have a proven record of client success strategies with a focus on renewals, retention, and up-sell opportunities
- Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users (both business and technical audience)
- Domain expertise in SaaS, data-driven products, or experience in the insurance or real estate vertical preferred
- Tableau and Python experience is desired
- Ability to troubleshoot and resolve service related issues whether they be business or technical issues
- Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals
- Strong business acumen and ability to build strong client relationships
- Strong organizational and problem solving skills
- May require local or overnight business travel up to 33%